Imprint

Terms of Service

Imprint, operated by Upgraded Last updated: 19 May 2026

These Terms of Service ("Terms") govern your access to and use of Imprint ("the Service"), operated by Upgraded Co Pty Ltd (ABN 82 655 679 404) of Australia ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Imprint is an AI-assisted document creation platform that helps businesses produce formatted, on-brand documents including standard operating procedures, reports, programmes, and other business content. The AI functionality is powered by Anthropic's Claude API.

2. Accounts

2.1 You must provide accurate and complete information when creating an account and keep it up to date.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.3 You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent.

2.4 We may suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

3. Subscription and Billing

3.1 Plans. The Service is offered on a subscription basis. Available plans and pricing are displayed at checkout and may be updated from time to time. We will give you at least 30 days notice before increasing prices on an existing subscription.

3.2 Billing cycle. Subscriptions are billed monthly in advance on the date you first subscribed ("billing date").

3.3 Document usage. Certain plans include a metered document allowance. If you exceed your plan's document limit in a billing period, additional documents will be charged at the per-document rate displayed in your account settings at the time of generation.

3.4 Payment. Billing is handled by Stripe. By subscribing, you authorise us to charge your nominated payment method on each billing date. All prices are in Australian dollars (AUD) unless otherwise stated and are inclusive of GST where applicable.

3.5 Failed payments. If a payment fails, we will retry using Stripe's standard retry logic. If payment remains outstanding after 14 days, we may suspend your access until outstanding amounts are settled.

3.6 Price changes. We will notify you by email at least 30 days before any price increase takes effect. Continued use of the Service after the effective date of a price change constitutes acceptance of the new price.

4. Cancellation and Refund Policy

4.1 Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.

4.2 Refunds. We do not offer refunds for partial billing periods. If you cancel mid-cycle, your access continues until the end of that cycle and no further charges are made.

4.3 Exceptional circumstances. We will consider refund requests made within 7 days of a charge where a significant, unresolved technical fault on our part prevented normal use of the Service during that period. Contact us at hello@upgraded.au with the details.

4.4 Termination by us. If we terminate your account for reasons other than a breach of these Terms, we will provide a pro-rata refund of any prepaid subscription fees for the unused portion of the current billing period.

5. Acceptable Use

5.1 You may use the Service only for lawful purposes and in accordance with these Terms.

5.2 You must not use the Service to:

  • generate content that is unlawful, defamatory, harassing, fraudulent, or that infringes the rights of any third party;
  • produce materials that violate applicable professional regulations or licensing requirements;
  • attempt to reverse engineer, decompile, or extract the underlying AI models, prompts, or proprietary systems that power the Service;
  • resell or sublicense access to the Service without our prior written consent;
  • use automated means to scrape, extract, or otherwise harvest data from the Service;
  • upload or input content containing personal information of third parties without a lawful basis for doing so; or
  • circumvent any usage limits, security controls, or access restrictions of the Service.

5.3 We reserve the right to investigate suspected violations and to suspend or terminate accounts where a violation is found or reasonably suspected.

6. Intellectual Property

6.1 Your content. You retain full ownership of all content you upload to the Service ("Input Content") and all documents generated by the Service using your Input Content ("Output Content"). You grant us a limited, non-exclusive licence to process your Input Content solely for the purpose of providing the Service to you.

6.2 Our platform. We own all rights in the Imprint platform, including its software, templates, design, branding, and proprietary processes. Nothing in these Terms transfers any ownership in the platform to you.

6.3 AI-generated output. Output Content is generated using AI and may not be unique to you. We do not claim ownership over Output Content, but we make no warranties about its originality or freedom from third-party claims. You are responsible for reviewing Output Content before use.

6.4 Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free licence to use that feedback for any purpose, including improving the Service, without obligation to you.

7. AI and Third-Party Processing

7.1 The Service uses Anthropic's Claude API to process your Input Content and generate Output Content. By using the Service, you acknowledge that your Input Content will be transmitted to Anthropic for this purpose.

7.2 Anthropic does not use content submitted through API calls to train its models. For details, refer to Anthropic's usage policies at anthropic.com.

7.3 You are solely responsible for reviewing AI-generated Output Content before using, distributing, or publishing it. The Service is a productivity tool, not a substitute for professional judgement. We do not warrant that Output Content is accurate, complete, suitable for any particular purpose, or free of errors.

8. Data and Privacy

We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

9. Availability and Changes

9.1 We aim to provide reliable access to the Service but do not guarantee any specific uptime or availability. The Service may be interrupted for maintenance, updates, or reasons outside our control.

9.2 We may modify, suspend, or discontinue features of the Service at any time. We will give reasonable notice of material changes where practicable.

9.3 We may update these Terms from time to time. We will notify you by email and by displaying a notice in the Service at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

10. Disclaimer of Warranties

To the maximum extent permitted by Australian law, the Service is provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • the Service will meet your specific requirements;
  • Output Content will be accurate, complete, or suitable for your intended use;
  • the Service will be uninterrupted, error-free, or free of harmful components.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with your use of the Service (whether in contract, tort, statute, or otherwise) is limited to the greater of:

  • the total fees you paid to us in the three months immediately preceding the event giving rise to the claim; or
  • AUD $100.

11.2 In no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

11.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under the Australian Consumer Law.

12. Indemnity

You agree to indemnify and hold harmless Upgraded Co Pty Ltd, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • your use of the Service in violation of these Terms;
  • your Input Content, including any claim that it infringes a third party's rights; or
  • your breach of any applicable law or regulation.

13. Governing Law and Dispute Resolution

13.1 These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

13.2 Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation will be referred to mediation under the auspices of the Resolution Institute before either party commences court proceedings.

13.3 Subject to clause 13.2, both parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

14. General

14.1 Entire agreement. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

14.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

14.3 No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

14.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a sale, merger, or restructure of our business.

14.5 Contact. Questions about these Terms can be directed to hello@upgraded.au.

These Terms of Service were last updated on 19 May 2026. They are intended to be reviewed by a qualified Australian lawyer before a full public launch.